Training & In car Coaching Terms

We provide these terms of service in accordance with all relevant legislation, namely the Consumer Rights Act (2015), Data Protection Act (1998) & updated (2018 GDPR regulations) & Road Traffic Act (1988) updated (1991, 2009). No terms within this agreement affect your statutory rights and all disputes/legislation will be resolved and governed within the courts of Scotland only.

The following terms of service become effective from the moment 'the client' or 'booking guardian' books and pays for service with GMT Driving School, for the purpose of clients under the age of 18, these terms apply to any legal guardian of the 'client', who is booking on behalf of the child. 

In these terms the following interpretation is applied - 

'Us' – refers to TaskGroup Automotive Limited, TaskScot Performance or any Ltd company associated to or on behalf of TaskGroup Automotive Limited, this includes the instructor or any business representative or any individual acting on behalf of the business. 'You','Client','Customer' or 'Pupil' – refers to the individual participating in training if over the age of 18, if under 18 this is the legal guardian/carer of the individual participating. 'Governing body','DVSA','Test' – refers to the Driver & Vehicle Standards Agency, who are the governing body and regulator for all UK Driving Instructors and test facilities. 'ADI' – refers to the term Approved Driving Instructor as approved by the DVSA and in accordance with current legislation (which may change from time to time at the discretion of the DVSA). 

1. Cancellation Policy

(a) 24 hours cancellation notice is required for all bookings, this includes block booking, online booking (the Consumer Contracts Regulations will apply to all online bookings), direct bookings with the instructor. If 24 hours notice is not provided, a charge equivalent to the hours lost can be made to the client, if you have a paid credit (block booking) on your account, any deductions can be made against these hours accrued at the sole discretion of the business and amended balance provided. (b) In the event of cancellation where service has been offered to the customer and subsequently declined part way through service, please note this applies to block bookings paid direct to the instructor, online bookings (Consumer Contract Regulations apply to all online bookings) and excluding pay as you go direct clients. These block bookings are non refundable other than for reasons specified in section 1(d) or 1(c) and a credit note will be offered for the remaining hours, at the discretion of the business, we may offer a partial refund minus any administration and tax deductions (-70%). Your statutory rights are not affected, in the event of us not being able to provide service to you for circumstances within our control, a full refund of your remaining balance will be due or a credit note provided. For circumstances outwith our control, a credit note will be offered or in the event of force majeure no liability will be held against the business. (c) In the event of emergency cancellation (less than 24 hours notice) in this circumstance, TaskGroup Automotive Limited will offer a 50% refund if less than 24 hours notice is provided for the following reasons: Serious illness preventing the customer from training (which could not have be notified or foreseen sooner), withdrawal/suspension of driving license by police, DVLA or the courts, failure to meet the license requirements or medical requirements as per the Road Traffic Act (1988). These terms are not exclusive or exhaustive and the refund of 50% is at the sole discretion of the business and does not effect your statutory rights. Proof may be requested for emergency cancellation at the discretion of the business. (d) In the event of cancellation of contract due to moving from catchment area or being medically unfit to continue, proof may be requested and must be supplied on request in accordance with Money Laundering Act (2017). Any applicable refund for services not provided will be made to the client or guardian at the discretion of the business once satisfactory evidence is supplied.

2. Our right to cancellation

(a) At the discretion of the business it may be necessary to cancel your training due to the customer posing a danger to themselves, the business, the vehicle or the environment, in this circumstance the business will provide a monitory refund on any service not provided after the date of contract cancellation. (b) If fraud, theft, deception or dishonesty is discovered by the business which effects our ability to provide you with a service, the business will assess the risk this poses to us and where necessary your contract will become immediately terminated and appropriate action taken, this may include but is not limited to police involvement and reports submitted to the relevant governing bodies, e.g DVLA, DVSA. This list is not exhaustive.

3. Complaints procedure

(a) All complaints must be made in writing to the business by e-mailing taskscot-performance@groupmail.com detailing the following - 

• Date and time of incident/complaint
• Nature of your complaint
• What outcome you would like from the business

You will receive an acknowledgement of your complaint within 7 working days and we will review and investigate your complaint and provide a resolution within 1 calendar month of your complaint being received at the above e-mail address. There may be circumstances in which this time-frame may need to be extended, for example if your complaint involves a third party, but any further delay will be notified to you in writing, which includes e-mail. *Please note, a complaint being made does not constitute any deviation in your terms of service or the service we provide to you and we can't guarentee a complaint will be found in your favour. *

(b) Any complaint relating to Instructor misconduct should be made to taskscot-performance@groupmail.com in the first instance and it may be necessary to forward your complaint to the Driver and Vehicle Standards Agency (DVSA) if we can not provide a satisfactory response.

If this is necessary we will notify you in writing and you have the right to refer your complaint to the below address:

instructorconduct@dvsa.gov.uk

DVSA,PO Box 349, Newcastle-Upon-Tyne, NE12 2GN

DVSA can ask the instructor about the matter on your behalf, but they can’t help you get any money back.

The below examples are considered inappropriate behaviour: 

• using their mobile phone while you’re driving 
• shouting or swearing at you
• using inappropriate language, either in person or in messages they’ve sent to you
• using unnecessary physical contact

4. General service terms

Your driving instructor will provide these terms to you, either in advance of your first lesson, on your first lesson or when payment is made to the business. They do not require a signature to be valid, receiving a service from the business will constitute acceptance of the terms of service, if you have any queries about these terms, please ask prior to learning taking place. 

(a) We will not take payment in advance of service being provided if the sale is conducted on a direct instructor basis, this does not include online bookings, block bookings or special offers. For pay as you drive customers, we will not collect payment until you have received at least 1 hour of service. (b) The pupil must provide a valid suitable licence to drive the tuition vehicle. Pupils must inform the instructor immediately if they receive any endorsements on their licence during the period they are receiving tuition and the pupil must ensure they meet the minimum requirements of medical fitness to drive, this includes eyesight requirements and any legal/illegal drugs the pupil uses. (c)In the event of mechanical breakdown or force majeure outside the control of the business, the business reserves the right to rearrange lessons at short notice. (d) A 'normal' lesson is based on 1 hour of learning, unless otherwise agreed with the instructor if for any reason outside the instructors control it is not possible to give a full hours instruction, then any lost time will be added to a later lesson, any monitory refund is at the discretion of the business. (e)The price paid to 'DVSA' for the driving test fee does not include the use of the car for the purpose of the test and any prior instruction. Therefore current rates will apply. (f) All cheques must be made payable to TaskGroup Automotive Limited (g) The business may from time to time change the hourly rate with reasonable prior notification to the customer. Any block bookings made prior to the change, will be honoured at the purchased rate.

5. Liability and variations

(a) The pupil should be aware that the instructors primary objective is to enforce and encourage road safety and in doing so, the instructor may take control of the vehicle. The instructor will make every effort to instruct the pupil to the highest standard but can in no way be held liable for any errors that the pupil may make whilst driving and not accompanied by the instructor either before or after a test pass. (b) The instructor will endeavour to teach the pupil the correct driving skills according to the recommended syllabus issued by the DVSA, however guidance will often be determined by the learner and variations of timescales are subjective to the learner. (c) Driving Tests should only be booked with the prior agreement of the instructor, failing to meet the required standard or failing to liaise with the instructor prior to booking will cease any obligation on the part of the business to provide you with service or the vehicle for the purpose of your driving test. This is at the discretion of the business and not the customers sole decision for the benefit of road safety. (d) The instructor may at there own discretion with or without evidence cancel or defer any lesson, if the customer appears to be under the influence of drink and/or drugs, regardless of quantity. In this circumstance no refund will be given and the police may be informed. (e) In the event of a customer requiring a break from training for a period of 3 weeks or more, they must inform the business of the intention to take a break in training and for the expected amount of time, this must be e-mailed to taskscot-performance@groupmail.com, the business will honour any break in training with prior notification, if you fail to notify the business of your intention to take a break, your training slot within the instructors diary may at the discretion of your instructor be replaced. Service will still be provided at a mutually agreeable time but there is no obligation to the business to offer you a regular 'slot'. In this case, if you wish to cancel your training, no refund will be offered on this basis. (f) The business will accept no liability for accidents, injury or damage to any third party caused by the pupils recklessness or negligence during a lesson, in return we guarantee all reasonable and appropriate measure will be taken by the instructor in accordance with ADI guidelines. (g) The business reserves the right to change/amend these terms of service at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the website.

Product Sales Terms

We provide you below with our Terms and Conditions to enable us to offer the best possible service and to give all customers the fairest deal. This also provides you, the customer, with an insight into our policies. By using the taskscot-performance.co.uk website and/or by placing an order you agree to be bound by the terms and conditions set out below.

As we are registered UK business we are legally entitled to refuse custom at our discretion, for this we must notify you. Which we will do via e-mail should this arise.
We are a reputable business, supplying our clients with the best possible service and products, time and time again.
Below are details of our legal Terms & Conditions which apply to all orders purchased with us. And in certain circumstances we reserve the right to use these at our discretion.

• TaskGroup Automotive Limited classes the United Kingdom as England, Northern Ireland, Scotland (including the Highlands and Islands) and Wales and this is the territory which we primarily trade.
• We do not accept liability for damage or injury through misuse of products purchased.
• Customers are required to notify us within three working days of any shortages or damages to their deliveries. Any notification's after this time cannot be dealt with as you will have given us insufficient time to investigate your claim. Any customer requesting goods to be left safe are accepting full liability for cost of goods and no claim can be brought to TaskGroup Automotive Limited for missing or partially delivered items.
• Where parcels are delivered by courier and goods are damaged, we request that our customer signs for the goods as damaged and then notify us within 2 working days and we will endeavor to investigate the case for you. This will not affect customer’s statutory rights.
• Designs, packaging and colour schemes may vary due to the manufacture and/or dye process of some items from time to time.
• Refusal of goods at the time of delivery will result in full postal charges being incurred by the customer. This includes sending back to customer. At our discretion, we may also charge any fees which it costs us to deal with a returned item that has been refused/undelivered. These fees will be determined by what the order consists of and by what shipping method was used. 
• Investigation of missing or delayed parcels will be pursued through normal channels before any compensation is considered.
• All goods purchased including all UK & International orders, are property of TaskGroup Automotive Limited until paid for in full and payment has cleared. We reserve the right to pass on any details of unpaid orders to debt management services, who will then investigate on behalf of TaskGroup Automotive Limited. Any court fees or debt management charges relating to unpaid orders will be passed onto the customer in certain circumstances.
• No special offers or sale items will be accepted for refunds or exchanges unless faulty or agreed otherwise. Special offer or sale items will be marked clearly as such.
• Please note that courier charges may be applicable where customers require goods to be re-directed to an alternate address or where a further delivery attempt has to be made by the courier when the customer has been unavailable to accept the goods.
• If a card has been left at a delivery premises, failure to act upon the card will result in a re-delivery charge (where applicable).

Please note; this is regardless of the courier company’s depot location or the couriers. TaskGroup Automotive Limited will not be responsible for courier depot locations or for any inconvenience caused with subsequent re-delivery arrangements made by the courier. It is the responsibility of the customer to ensure that someone is available to sign for the order at the time of delivery. 

• Please note that it is required by law to supply an official copy of either your passport, drivers licence or birth certificate proving you are over the age of 18 years old for orders containing weapons. By completing a purchase with us you are consenting to being at least 18 years of age.
• Where orders are placed outside of our website and on third party websites, we do understand the need for a feedback system, however, certain customers do abuse this system and are unreasonable in the process if in these circumstances we believe that feedback cannot be justified by the customer in accordance with the Terms & Conditions of sale, we reserve the right to ask you to revise the feedback; if this is unsuccessful we also reserve the right to remove the feedback, without any prior warning or notification to you. 
• Where orders are placed outside of our website and on third party websites, we do understand the need for a claims system to be in place, and actively encourage good customer service, and we also encourage any customer to contact us to resolve any concerns in a reasonable fashion, however if in certain circumstances the goods are not received and a claim is opened by the customer, please beware that all proofs of dispatch & tracking information are kept within the company. And, they will be forwarded to the relevant third party in all cases of a claim being made against us. Please bear this in mind when making a claim. Once claims are finalised by the relevant third party, we will not help further regarding the order as the funds are classed as disputed and the third party’s decisions are final. This is also in accordance with the third party sites user agreement. We will always try and assist our customers in the fairest and most helpful manor; it is also however the customer’s responsibility to assist us in resolving any concerns fairly and promptly, should they arise. 
• Where an item is to be returned where the customer is not at fault, postage reimbursement is limited to £6.90 in respect of the returned parcel.
• Any charges incurred in respect to bounced cheques, i.e. Returns or Miss-Represented will be passed onto the customer, there is a minimum charge of £20 for bounced cheques.
• Prices are subject to alteration without prior notice.
• Please note that Heavy or Large items do incur additional postage charges, they are not included in any FREE shipping offer or standard postage deals.
• Force Majeure: Where, in spite of our reasonable efforts we are unable to perform an obligation due to circumstances beyond our reasonable control, we shall not be deemed to be in breach of our contract with the customer.
• Where orders have been placed on third party websites and not via our website, customers are required to understand that TaskGroup Automotive Limited, make every effort to list products accurately at time of listing, please be aware that stock levels do vary from hour to hour, if we have a problem with your order, you will be notified via e-mail and a suitable replacement or solution will be found.
• Please be aware that TaskGroup Automotive Limited is a UK based company and as such, orders to be delivered to non UK or International addresses may be subject to import restrictions or additional import duties/taxes. We would suggest that residents who live outside the UK should first clarify any specific import laws that relate to their particular country.
• All goods are subject to availability. We reserve the right to alter specifications, packaging and/or products without notification. This does not affect your statutory rights.
• Where customers take advantage of their agreed Credit Terms, we reserve the right to charge interest on the account for as long as the amount is outstanding. This will be at an interest and administration rate of 15% per month.

We also reserve the right to pass on your details to any debt collection agency or court, acting on our behalf and all associated fees will be passed on to the customer, should this be necessary. This is to protect us against unfair and fraudulent customers that take advantage of the service we offer, if you are ever having difficulty paying your Invoice, please contact us on taskscot-performance@groupmail.com to arrange payment of your Invoice. Remember, we are here to help and by placing an order on Credit, you are abiding to the contract set out...

• Please note: All of the above terms will be applicable to Trade Agreements. Your trade agreement may also include other payment terms and credit agreements. This will be explained to you upon agreement of your trade account and we may request signed documentation from you, when opening your Trade Account.

Please contact us on taskscot-performance@groupmail.com, if you are a Trade Customer and are unsure of the agreement you have with us..

Returns & Exchanges T&C's

• All orders that require an exchange are subject to return at our discretion.
• All returns & exchanges requests must be received within 14 days of receiving your goods, any request after this period will be accepted at our discretion only. This does not affect your statutory rights.
• A return postage fee, is always applicable where exchanges are required. This fee varies depending on product purchased and also destination of return. We will explain this to you when you request your return.
• Return postage to us is at the cost of the customer. This is dependent on the nature of the return and at our discretion may be refunded.
• Before returning goods we advise you to contact us, as this is the easiest way to guarantee your return. If an item is returned without contacting us first or without returning the appropriate documentation, we reserve the right to refuse the exchange and the customer will be liable for all postage costs incurred.
• Please note: There is currently no returns policy for Media Items, such as DVD's, Books etc. This is due to the fact that we cannot guarantee you have not read/watched the product before returning. Returns of these items will only be considered if the items are in the original undamaged packaging, faulty or the incorrect goods were sent.
• All returns & refunds are subject to approval, and some instances refunds can take up to 14 working days to be processed.

If you require a return, you must contact us in the first instance; we will then provide you with an RMA returns number & return address to send the goods back to us. 

We request that all products are returned in original packaging where possible, however all returned products must be without any damage. If this is not the case, we reserve the right to refuse the return and/or charge administration fees. This is non - negotiable as this incurs the time of our staff.

If you have any queries relating to these terms and conditions, please either e-mail us on taskscot-performance@groupmail.com or telephone us on 0800 037 1649.

The Task Scot name, logo and brand are trademarks of TaskGroup Automotive Limited. The taskscot-performance.co.uk website is entirely owned and operated by TaskGroup Automotive Limited.

Our Head Office for written correspondence is:

TaskGroup Automotive Limited

Unit 19

Geddes House

Kirkton North Road

Livingston

West Lothian

EH54 6GU

 

Company registered in Scotland. 
Company No: SC720886
VAT No: Registration Exempt.